Thank you for shopping with The Mahjong Lounge. Many of our products are customized or made to order, so processing times vary by item.

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Processing Times

Customized and made-to-order products generally require 2–3 weeks to produce before shipping. This includes personalized apparel, custom mats, tiles, bags and other specially designed accessories. Processing times do not include weekends, holidays or carrier transit time. If your order contains multiple products, items may arrive in separate shipments.

 

Shipping and Tracking

Shipping charges are displayed at checkout. Once your order ships, you will receive a confirmation email with tracking information.

Estimated delivery dates are not guaranteed. Carrier delays, severe weather, holidays and other circumstances outside our control may affect delivery.

 

Shipping Addresses

Please confirm that your shipping address is correct before completing your purchase. Contact us immediately if you notice an error. Once an order has entered production or shipped, we may not be able to update the address. Customers are responsible for additional shipping expenses when an order must be reshipped because an incorrect or incomplete address was provided.

 

Lost or Delayed Packages

If your package appears delayed or lost, please contact the shipping carrier using your tracking number. The Mahjong Lounge is not responsible for packages marked as delivered by the carrier, but we will do our best to assist you in locating the shipment.

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please email info@themahjonglounge.com within five days of delivery. Include your order number and clear photographs of the product and packaging so we can make it right.